FAQ

How do I redeem promotional codes?

Promotional codes can be found in several publications and marketing pieces. Our promotional codes can be redeemed in the checkout area of the website. Upon entering the promotional code, click “Update Total” to receive the specified discount, which will be reflected in the adjusted purchase price. If the promotional code doesn’t work, it may be that the code has expired or is invalid. It may also be that you have entered it wrong. Try re-typing the code or change the case of the code as some codes are cASE sensitive.

How does Gatheritup make money?
Members of Gatheritup pay an annual fee for unlimited access to its private, custom built website. There are no additional fees or hidden costs.
Is Gatheritup a public company?

No. Gatheritup operates a private social networking website for family and friends in the United States and abroad. The company is privately held. It was founded in 2017 and is based in Clayton, California.

I'm interested in finding out more about Gatheritup. What do I do next?
Sign up today and start enjoying all the features and benefits Gatheritup has to offer. If for any reason you are not satisfied, contact us within 30 days of your purchase for a full refund.
What payment methods do you accept?
As a convenience to our members, we except MasterCard, Visa, Discover, and American Express as payment. All payments are processed through Square.com. All prices are quoted in US dollars. You can have the confidence to make your purchase online knowing that we use the most trusted online security available.
Does Gatheritup offer multiple discounts to family members?
Yes. Promotional discount codes are sent from time to time to our members and can be shared with family members and friends. All promotional codes must be redeemed in the checkout area of the Gatheritup.com website. After you enter the promotional code, click “Update Total” to receive your discount.
Does Gatheritup.com sell or profit from my information?
No. All your information and communication will stay between you and your family and friends. Your information is kept private and can be shared only by you.
How much does it cost to join?
Our member's pay a small annual membership fee and get unlimited access. That's it. There are no additional fees to pay and no long-term commitments. Click “Register” at the top of this page to learn more.
How secure is my account and billing information?
Our customer information is stored off-line in an encrypted format within a secure data environment. No personal identifiable information is collected on our site. When you register at Gatheritup and provide personal information, you will need to provide billing information in order to register. The personal information request is necessary to process your order and will not be shared with any other party outside of the processing agent, Square.com. Customer order information, e.g., billing-to and credit card information, is used only to process your order and is not stored on our site.
Is there a minimum time I need to join for?
No. When you join Gatheritup, you are purchasing an annual membership. You may withdraw and get a full refund if you notify us within 30 days. After the 30 days, your membership is established for the full year. There will be a courtesy notice when the renewal period approaches, but there is no required minimum time that you must be a member.
How do I contact you?
Contacting us is simple. Click on the “Contact Us” link located at the top of this page. Emails are answered within 24 hours during our normal business hours between 9 a.m. to 5 p.m. P.S.T. Monday through Friday.
What can I expect?

You will be able to enjoy your memories and adventures in a whole new way. The software is simple to use and includes all of the below features:

• POST – Post your memories and adventures with a short recap of the event that can be shared for years to come with family and friends. It’s easy with our template-based design.

• EDIT - Edit your story, photos, and videos with our simple step-by-step interface. Our text editor allows you to change the font style and size any time you like with a click of the mouse.

• DOWNLOAD - Download and post anything you want from your computer, pictures and videos, to Gatheritup for safekeeping and easy access for you, your family, and friends.

• VIEW - View your memories on almost every device - smartphone, tablet, computer, and more. You will no longer need to look through old picture albums or thumb through loose pictures.

• SHARE - Easily share your memories and adventures with family and friends with our Circle of Friends settings.

• ORGANIZE - Organize your memories in the way that suits you best. You can label, sort, and find your entries instantly with our custom archieve system. They can be stored by month, date, or year.

• SEARCH – Search for a photo or adventure easily with our search features. Our search engine is first letter sensitive so you can find just about anything you’re looking for.

Additional Features for Your Enjoyment:

• Custom Header Page  

• Custom Navigation Bar

• Backup System

• Support and Help Feature,

 plus so much more.

Why should I care about your product?
In this high tech and cell phone camera age, we seldom hold our photos in our hands anymore - or put them in albums organized by decade or event or vacation with our stories and details written in spaces by the photos. Our videos are no longer on labeled tapes sitting in our bookshelves waiting for us to show them to family and visitors. We need the right software program that solves the problem of bringing all your videos, slides, images, and stories together. We did an in-depth evaluation or families and individuals around the country discovered how very many of us are not preserving memories for our families and future generations to see. Gatheritup's focus is on the deep pleasure, connection, and sense of community we get when we share our important - or even just fun - stories and photos with people important to us. Even if you do not want to share everything, you will get the satisfaction of being able to find for yourself the moments that have had meaning for you.
What other features will I like about Gatheritup?
There are many. Members often express appreciation and relief and the ease with which they can navigate Gatheritup. We get many positive reports about the Circle of Friends feature. The search and filter features allow quick and easy management of prior posts, images, videos, and stories. We will look forward to hearing from you about Gatheritup features that make the experience positive for you.
How does your website stack up to others?
Our software is easy to use. Customer service is readily available and is just a click away. For instant access to the answers you need, our Help and Support area is unsurpassed.
How long do photos, slides, videos, and family films last?

PHOTOS - While the precise answer is subjective, under ideal storage conditions, we can expect the film to last for around 70 years.

SLIDES - The life span of slides depends greatly on the care taken in storing and handling it. The two greatest enemies are significant temperature variations and either extremely high or low humidity. Most will deteriorate at 25-30 years of age.

VIDEOS - VHS tapes don't last forever, and many are quickly wearing away. Technology that uses magnetic strips isn't very durable because the tape loses magnetism over time. Most tapes are expected to wear out after 15-20 years.

FILMS - You can expect 8 and 16 mm film to last for around 70 years. But again, there is no guarantee. Remember, the life span of film depends greatly on the care in storing and handling it. The only way to make sure that your memories and adventures last longer is to digitize your 8mm or 16mm films.

MISC ITEMS:

CD's - Last 20 years. (If you can find a drive to access them in that time.)

USB STICKS - Are generally stable for decade(s), but make sure to avoid moisture and magnetic fields.

Can Gatheritup convert my videos, movies, slides, and photos so they can be uploaded to the Internet?
No. Gatheritup is not a conversion site. However, we have partnered with several outstanding companies that will provide this service at a 60% discount to our members. The companies' names and contact information, along with a discount code, will be provided to you upon registering with Gatheritup.com.
How long does it take to organize my memories and adventures?
The time it takes depends on you. Maybe you're just labeling and getting your photos, videos, and stories uploaded to get creative with later, but maybe you're ready to explore your memories and create your stories from the beginning. There is no set time frame to complete or update your Gatheritup site. Remember also - there is no special order you need to follow when adding prior years of memories and adventures. New memories and adventures can be added and edited at any time. The choice is yours.
Other social media sites verses Gatheritup, which one is the right one for me?
Back in its early days, social media was an exclusive social network built around a neighborhood of sorts. As social media has expanded, the close-knit unit of the neighborhood is getting left behind. This void has created the opportunity for a start-up like Gatheritup to come along and create something that social media no longer is: an online network defined by real-life proximity, real life family, and real life friends. At Gatheritup, it’s not about how many friends you have or likes you have; it's about how many real life family members and friends you have that you can share real life memories and adventures with.
How is Gatheritup different from other social media and blog sites?
We do not sell or distribute your information to anyone, unlike other social media sites. In addition, your information, posts, pictures, and videos are backed up on our secure server so you can rest assured that your memories and adventures will not be lost.
What is Gatheritup used for?
Gatheritup.com is a private social network software designed to make it easy and effective to preserve, organize, and share pictures, videos, and stories with family and friends.
I want to contact Gatheritup Support for help. What phone number should I call?
To communicate with the Gatheritup Support Team, you'll need to send an email by clicking on the “Contact Us” link located at the top of this page. Emails are answered within 24 hours during our normal business hours between 9 a.m. to 5 p.m. P.S.T. Monday through Friday.